I'm not happy that i've got a faulty machine. Was it all worth it? Well, had QVC not escalated the situation, i don't think Acer would have got in contact with me. So i'm faced with returning my machine to Acer. At least we had got to the root of the problem. The helpful technician, kindly called me back the next day, and informed me that there were obvious problems with my hard disc, and that i would need to return it to Acer, to be re-imaged. Reluctantly i agreed to reformat my hard drive - only to find an error message stating 'restore failed'. I'd not noticed anyone coming across this issue. The technician explained that the only known issue with Arcade Deluxe was a conflict with Norton which thought that Arcade deluxe was a trojan. I had tried to update the software with a new update, to no avail. Within the space of a few hours, we acertained that the Acer arcade deluxe files were indeed corrupt. Jazzymazzy.įinally, after getting QVC to escalate my issue to head office at Acer, a technician kindly called me back, as premium rate numbers are barred from my landline, so i couldn't call Acer anyway. The update may render my player unfit for purpose. Other customers who have reformatted their hard drives are faced with a re intallation of an inferior 2 channel audio decoder, and if as Nick above, indicates that this results in poor BD playback, then this is simply not a viable option for me. I cannot contact their software support on a premium rate line, as call barring prevents this on my landline. I believe the onus is on them to acknowlegde there is a problem, and to offer a patch/solution on their website. Acer will not acknowledge whether there are any known issues with the update. My player was functioning perfectly well before the update from Acer. Acer seem to think that reformatting the hard drive is a panacea to all technical issues. Acer technical support have advised me to reformat my hard drive which i am unwilling to do. Hi, Further to my previous posting, the update indicates audio decoder is 6 channel. Cheers, Jazzymazzy 8930G, T5800 4GB Ram 320HDD Blu Ray Nvidia Geforce 9600M If other folk have any solutions, i'd be grateful. Poor show Acer - i'll never buy another one of your machines again. These are not new issues, and when i see how many unsatisfied Acer customers there are around the world, i wish i'd never bought what on the face of it appeared to be an excellent notebook, with excellent reviews. When you bear in mind how much these high end machines cost, i think it's appaling that Acer don't provide good software to match. I'm still trying to sort the issue out with Acer - i'm not holding out for a positive result. If you google 'blu ray problems 8930G', you'll find lot's of disgruntled customers who had problems with sound, and other issues, and have reverted to buying third party BD software such as powerdvd 9 or Arcsoft 3 BD software. Acer technical support have been extremely poor, not acknowledging any issues, or taking any responsibility. 8930G blu ray problems after update Hello, I bought my 8930G in April, and since installing an automatic update my BD has been disabled! So please DO NOT download update.
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